| |
| |
|
Here is a sample of the customer service approach we take with our clients. It is not about what is best for our business, but rather the timetable and needs of our clients. Let us show you how we can tailor our services to meet your specific needs. |
| |
|
Thank you both for your professional approach and your helpfullness in all aspects of our move. We would certainly recommend you both to any of our friends that may need your services.
S&F J. | |
|
Carol & Larry,
It was, and still is, a pleasure working with you both. Bottom line, you can't over communicate on any issue, and you did a stellar job with that, and your attention to detail was excellent. It was a nice change having representation working "along side" of us.
D&S L | |
|
Carol & Larry,
We want to thank you for the great job you did on our new home, and sale of our exisiting home in Mcdowell Mountain Ranch.
As a developer, I was skeptical of real estate agents, but when I met you at an open house, I could tell you were top notch, due to your low key approach and the fact you had all the answers to all my questions at the open house.
When we began the new home search, we gave you some very specific criteria on views and sun orientation, and you found the house to meet those parameters. From the beginning to the end of both transactions, you went above and beyond our expectations in taking care of the smallest details to make the sales smooth.
Will definitely recommend you to our friends!
B & D | |
|
Larry & Carol,
A superb job! I admire and truely appreciate how you executed the sale in a knowledgable and organized manner, always friendly, courteous and understanding of my needs. Your dedication to your profession certainly shows.
Sincerely, LD | |
|
Dear Carol & Larry,
It was such a pleasure working with you while looking for our new residence. We have worked with realtors in Ohio, Florida and even here in Arizona. But, you made the process fun and informative.
You realized that we were not ready when we first contacted you, but you showed us many listings for comparison. We especially appreciated the fact that you previewed each home beforehand and therefore were familiar with the property before we saw it. As you well know, many realtors just meet you somewhere and then see the lkisting with you. But you were always prepared with answers, such as; locations (important to us out-of-towners) shopping, churches, banks, etc. And, of course, if you did not know the answer, you found it out and called us immediately.
When we finally did find the property we could live in and be comfortable, you spent time with us during financing, closing and even during the home inspection. In fact,you even checked on the small items that needed attention and followed through.
We will gladly recommend you to our friends as a very responsible realtor and one who helped make the experience quite enjoyable.
We hope to see you often as we feel we have made a friend as well as a professional contact.
Dr. and Mrs. A.R.Y. | |
|
Dear Carol & Larry,
Just a short note to thank you for all the extra time you gave us. Don't be strangers.
E.Y. | |
|
Thanks for doing such a fabulous job selling our home and all the hand holding, as well. We couldn't possibly have found someone more professional or caring. Thanks so much.
Fondly,
J & R | |
|
Dear Carol & Larry,
Many, many thanks for your wonderful help and support during these past months. Most of all we appreciate your friendship.
Warmly,
C & B | |
|
Carol & Larry,
We thank you so very much for just being "you". We consider it a privilege to having worked with you as ou realtors.
We sincerely hope our relationship with the both of you will continue. We feel richly blessed to have known you.
P & G | |
|
Dear Balboni’s,
Just wanted to thank you again for the incredibly professional and responsive job you did for us handling the purchase process of our new home in Scottsdale. While there are many things that set you apart from the other realtors we have worked with in the past, the most appreciated were the following:
- Attention to detail—staying on top of deadlines, paperwork to be signed/completed, providing detailed opinions about the pros and cons of each home we evaluated.
- Being Proactive-- informing us of what would happen next in the process so there were no surprises, not waiting for the seller’s or seller’s agent until the last minute, anticipating possible scenarios of what could happen.
- Sincere and genuine caring—always had the feeling you truly cared about our needs and wants, schedule demands, financial limitations, and concerns.
- Team continuity—whether it was Larry or Carol on a particular call or email made no difference because you both were in constant communication with us and with each other.
- Commitment to your Mission—Exceeding Our Expections was exactly what you achieved from the very start of the house hunting process to the day we physically moved in. And you continue to provide valuable assistance (box service, CB Concierge, information about the other properties we didn’t select, suggestions about repairs and interior design) a month after the actual closing!
From the bottom of our hearts, we thank you both for your caring and attentiveness. We love our new home and have not experienced the buyer’s remorse that often comes with a flawed home buying process. We look forward to working with you in the future, and will recommend you to all our friends and family in Northeast Scottsdale. You may use us as references anytime. Here’s to your continued success!!
Sincerely,
CT | |
|
Larry & Carol,
We are thrilled with our new home...We found your availability to us, and your comprehensive research and market analysis invaluable in our search. We appreciated your patience and diligence in following up on every possible lead. Your efforts in fully understanding our needs and wants enabled us to narrow the market and not waste time looking at properties that did not meet our needs.
Thank you L&LC | |
|
Dear Carol & Larry,
From the first meeting to be considered as the listing agent for us, to the close of escrow, we felt confident due to the close personal attention to detail and follow up you provided. You both demonstrated the level of professionalism we would expect in this type of real estate transaction. Your insight into, and knowledge of the real estate market in North Scottsdale provided a great deal of confidence for us in the decision process.
LLC | |
|
Carol & Larry,
The painters are finished and the tile men will finish today...Your comments and suggestions have proved helpful...Thanks again for your efforts in our whole relaocation process.
LC | |
|
I could not be more impressed and satisfied with the excellent service you both gave me. You went far and beyond the call of duty. Everything was done with complete professionalism. I will recommend you highly.
DC | |
|
Dear Carol & Larry,
I could not be more impressed or satisfied with the excellent service you both gave me. You went far and beyond the call of duty. Everything was done with complete professionalism. I will recommend you highly.
DC | |
|
| |
|
 |
